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E-Commerce and E-Governance: Question Bank

This post contains various questions in the form of true/false statements, MCQs and fill in the blanks on the topic of E-Commerce and E-Governance.

State whether the following statements are true or false.

  1. E-commerce focuses on the exchange of products and services through  personal interactions.

Ans. False

  1. In E-commerce delivery of goods or services is instant

Ans. False

  1. E-commerce has enabled rural  areas to access services and products,  which are otherwise not available  to them

Ans. True

  1. The setup of the hardware and the software, the training cost of employees, the constant maintenance  and upkeep are all quite cheap in case of E-Commerce as compared to in person sale.

Ans. False

  1. Execution phase consists of invoice and payment.

Ans.  False

  1. In  C2C model, business sells it’s products to an intermediate buyer who then  sells the product to the final customer.

Ans. False

  1. The success of a social  commerce campaign is measured by  the degree to which consumers interact  with the company’s marketing through  retweets, likes and shares. 

Ans. True

  1. The Government-to-employee refers to  the government services which enable  citizens to get access to wide variety  of public services.

Ans. False

  1. G2G provides safe and  secure inter-relationship between  domestic or foreign government.

Ans. True

  1. E- Commerce provides face to face interaction.

Ans. False

  1. Traditional commerce has a global scope

Ans. False

  1. E-Commerce reduces paper work.

Ans. True

  1. Intermediaries are allowed in E-Commerce.

Ans. True

  1. In B2C model, the business sells its products to an intermediate buyer. The buyer then sells the product to the final customer.

Ans. False

  1. Invoice means the customer receives a bill for their purchased product.

Ans. True

  1. Settlement means that the customer can issue a complaint about their product’s performance and get maintenance service from the supplier

Ans. False

  1. E-Wallet is a type of post paid account.

Ans. False

  1. Social commerce is a type of e-commerce where there is online media that supports social interaction.

Ans. True

  1. EDI is a paperless exchange of electronic information.

Ans. True

  1. Trading partners are business entities conducting their business electronically.

Ans. True

  1. Mostly purchase orders and invoices are exchanged via EDI.

Ans. True

  1. E-Governance delivers SMART governance.

Ans. True

  1. The G2E is an internal part of G2G sector.

Ans. False

  1. Encryption converts coded form of data into plain text.

Ans. False

Fill in the following blanks:

  1. Commerce is nothing but ____ and _____ of goods.

Ans. Buying, selling

  1. E-commerce is also referred as a ____ exchange of business information using EDI, E-mail, etc.

Ans. Paperless or Online

  1. E-commerce provides the sellers with a _____ reach

Ans. Global

  1. Electronic commerce also allows the customer and the business to be in touch directly, without any ______.

Ans. Intermediaries

  1. ______ commerce has limited business hours.

Ans. Traditional

  1. In _____ model, business sells its products directly to a customer

Ans. B2C

  1. In e commerce process, Pre-sale consists of two steps like _____ and_______.

Ans. Search, Negotiate

  1. In ________ period , customer will get all maintenance services for free or at minimum cost.

Ans. warranty

  1. ______ is a type of pre-paid account in which a user can store money for any future  online transaction

Ans. E-wallet

  1. ________ enables shoppers to get advice from trusted individuals, find goods and services and then purchase them.

Ans. Social commerce

  1. ______ is the electronic interchange of business information using a standardized format.

Ans. EDI

  1. Business entities conducting business electronically are called ______.

Ans. Trading partners

  1. ____ Governance also focuses on geographic land barriers.

Ans. G2G

  1. _____ is the relationship between employees, government institutions and their management.

Ans. G2E

  1. Encryption is widely used on the internet to protect ________ being sent between a browser and a server.

Ans. user information or data

  1. Encryption converts _____ into_____.

Ans. Plain Text, Cipher Text

  1. The phases of trade cycle include _____, ______ and _______.

Ans. Presale, execution, settlement.

  1. NEFT and IMPS are examples of _________.

Ans. Bank transfers

  1. A ______ is an electronic “password” that allows a person, organization to exchange data securely over the Internet.

Ans. Digital Certificate    

  1. The _______ phase of trade cycle constitutes warranty.

Ans. After-sales

  1. The execution phase of trade cycle includes _____ and ____.

Ans. order and delivery

  1. _____ transfer includes sending money from one bank to another.

Ans. Bank

  1. Decryption converts ____ into ____.

Ans. cipher text, plain text

  1. A digital signature guarantees the _____ of the document.

Ans. authenticity

  1. PKI stands for _______.

 Ans. public key infrastructure

Multiple Choice Questions:

1. Which of the following is an example of B2C model?

  1. OLX
  2. Tata communications network provider
  3. Amazon
  4. Blog post

Ans. 3

2. In this model, consumers have products or services of value that can be consumed by businesses.

  1. B2C
  2. C2C
  3. C2B
  4. B2B

Ans. 3

3. Which of the following is not a mode of payment for E-Commerce?

  1. Credit card
  2. E-wallets
  3. Bank transfers
  4. Paying local vendor

Ans. 4

4. License renewal is an example of ______ e-governance.

  1. G2C
  2. G2B
  3. G2G
  4. G2G

Ans. 1

5. ________ focuses on exchange of products and services via personal interactions.

  1. E-Governance
  2. E-Commerce
  3. Traditional commerce
  4. Digital signature

Ans. 3

6. An online auction is an example of ____ model.

  1. C2B
  2. B2C
  3. B2B
  4. C2C

Ans. 4

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